Refund & Cancellation Policy
Last updated: July 25, 2026
This Refund & Cancellation Policy explains when Arch Estimating LLC issues refunds or credits for estimating, takeoff, scheduling, and architecture services. It is designed to be fair to clients while reflecting the custom, time-sensitive nature of preconstruction work.
1. Overview
Most of our work is custom and begins soon after quote acceptance. Because production time and specialist capacity are reserved for your project, refunds depend on how far work has progressed.
2. Cancellations Before Work Starts
If you cancel in writing (email is fine) before we begin production—and before any files have been substantially reviewed or drafted—you may receive a full refund of amounts paid for that unused order, minus any non-refundable third-party fees if applicable.
3. Cancellations After Work Starts
If work has started (file review, takeoff, estimating, drafting, scheduling, or QC), refunds are generally partial or unavailable because time has already been spent. In many cases we can offer:
- A prorated refund for unfinished scope, at our discretion
- A credit toward a revised or future project
- Delivery of work completed to date instead of a cash refund
4. Completed Deliverables
Once a deliverable has been issued (estimate package, takeoff, drawing set, schedule, or similar), fees are non-refundable. If you believe there is a material error attributable to us, contact us within seven (7) days of delivery so we can review and correct under the included revision terms where applicable.
5. Revisions vs. Refunds
Most orders include a revision round for reasonable clarifications within the original scope. Scope expansions, new addenda, redesigns, or additional trades are not refund triggers—they are quoted separately.
6. Rush Orders
Rush fees compensate for prioritized capacity. Rush fees are non-refundable once rush production has begun.
7. Duplicate Payments & Billing Errors
If you are charged twice in error, or billed incorrectly due to our mistake, we will refund the erroneous amount after verification.
8. How to Request a Refund or Cancellation
Email info@archestimating.com with your name, project reference, reason for the request, and any relevant invoice details. We typically respond within one to two business days.
9. Payment Method & Timing
Approved refunds are returned to the original payment method when possible. Processing times vary by bank or card issuer and may take several business days after we initiate the refund.
10. Contact
Refund questions can be sent using the details below.
- Emailinfo@archestimating.com
- Phone+1 (530) 269-6333
- CompanyArch Estimating LLC, Sacramento, CA
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